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Home Care Packages

Take the
Stress Out of Home Care!

Understanding your needs and what level of care you should apply for doesn’t need to be difficult. We’re here to help you understand what Home Care services are best for you and help you find a trusted provider perfect for your needs.

Home Care Packages is a MY Aged Care service aimed to get older Australians help at home. Research shows that staying at home gets better health and life outcomes.

Receiving privately funded care in your home means that you're personally funding the costs of your carers without the assistance of the Government.

Dementia is a serious and can be a dangerous condition to manage. Dementia care requires additional training and sensitivity.

For people who have illnesses which can't be cured, palliative care strives to make you as comfortable and holistically as possible as you continue your day-to-day living.

What is
Home Care?

Getting Home Care means that you don’t have to go to an Aged Care Home to get the care you need – your carer comes to you. From domestic assistance to grocery shopping, your carer will provide you the services you need to keep living a full and happy life in your home.

Types of Services

Domestic Assistance NDIS
Domestic Assistance

Cleaning, decluttering and assisting with your everyday tasks are what Domestic Assistants do. This leaves you with more time and energy to do the things that you love in a clean and tidy home.

Personal Care

A personal carer helps with daily tasks that you need a hand with such as bathing, showering, dressing yourself and toileting, provided all in the comfort and safety of your own home.

In Home Nursing

If you need more help monitoring your physical health, an in-home nurse can provide you with personalised case management. You will get assistance on keeping track of your health without going to the hospital.

Health Services

Home care covers services that maintain your general health. Wellness activities, exercise plans and active living are all part of the plan to keep your body at it's healthiest with home-care support!

Meals and Grocery Shopping

Shopping, cooking, and maintaining a diets is a tiring and time-consuming task. Home-care can help with your meal sourcing and preparation, leaving you free to do things you love.

Social Support

Quality home care also takes care of your mental health. Social support is crucial to health. Match with a carer that speaks your language and helps you stay connected to community.

Community Transport

TWC will help transport you from your home to where you need to be. Whether it's for your plan, services, medical appointments, grocery shopping or family and community visits, we're here for you with our community bus!

And More!

Your Home Care Package can cover and subsidise many of your health care costs so that you can live a comfortable life, and you can gain access to as many services as your provider gives. Contact us for more information!

Frequently Asked Questions

How much can home care cost?

Home care packages are the Australian Government subsidising some of the cost of your home care. Different levels of packages provide different levels of support, and your choice of home-care provider can also charge you different fees (like a basic daily fee, alongside an income-tested fee). The rates for income-tested fees are calculated at the start of every quarter, and you may have to contribute to your Home Care Package out of your own pocket.

Waiting for a home care package can take many months, and paying for a carer during your wait will also come from your own pocket. The costs depend on the amount of support you need.

This is why it’s important that you know who to choose as your provider, and what you’re committing to in terms of fees.

What is an admin fee?

Home care providers charge you case management fees for the costs involved in creating your care plan, conducting home visits to assess and review your needs, and sometimes also in administering your care plan. This is what they call “admin fees”.

Administering your care plan means managing your budget, coordinating your carers and your availabilities, and basically ensuring that your care plan goes well. The admin fee varies from provider to provider.

When I leave a Home Care Provider, do I need to pay an exit fee?

It depends on what you agreed to in your Home Care Agreement when you first enter into one! They disclose all your obligations in your initial Home Care Agreement, including an exit fee for your provider if they charge one. An exit fee isn’t mandatory, and it can only be deducted from any unspent home care funds you have. Exit fees should therefore never be exorbitantly high.

Choosing the right provider isn’t only judging the quality of care, but also knowing how they may charge you. That’s why you should take the time, or some professional advice, to understand what you’re signing into when you choose a Provider.

What's the difference between Commonwealth Health Support Program and a Home Care Package?

There are a few key differences between the Commonwealth Home Support Program (CHSP) and the Home Care Packages (HCP) that the government provides.

A CHSP is intended for people who only need 1 or 2 basic services to help them on a short-term or an ongoing basis. Because this program is targeted at seniors with fewer needs, there’s also less funding in the program, and the subsidies are lower.

HCPs are for seniors who need more services and support in their home care, and there are 4 tiers in this package to meet what you need to live comfortably at home. These levels are basic, low, intermediate, and high. Each of these packages has different wait-list times that can last from a few months to over a year.

What is Aged Care?

Aged care provides support to older Australians to help them with everyday living. It is the support provided to older people in their own home or in an aged care (nursing) home. It can include help with everyday living, health care, accommodation and equipment such as walking frames or ramps. Government-funded aged care services are available to eligible people.

Who is eligible?

You may be eligible for government-funded aged care services if you:

  • are 65 years of age or older (50 years or older if you identify as an Aboriginal or Torres Strait Islander person)
  • need help to do the things you used to do

Some people may be eligible at a younger age.

How do you access aged care?

You can find out how to access government-funded services by calling us today!

We step you through how to get an assessment — to check whether you’re eligible — and organise services.

If you’re not eligible or waiting for ‘funded services’ to become available, you can access privately funded services at any time. You will need to pay the full costs yourself.

What are the types of aged care services?

Aged care services include:

  • care in your home
  • residential care in aged care (nursing) homes
  • short-term care (such as after-hospital  and respite care)

The Australian Government subsidises most types of aged care for people who are eligible.

Aged care quality standards

The Aged Care Quality Standards apply to all Australian Government-funded aged care services.

From the day you start your service, you must meet standards in:

  1. consumer dignity and choice
  2. ongoing assessment and planning with consumers
  3. personal care and clinical care
  4. services and supports for daily living
  5. service environment
  6. feedback and complaints
  7. human resources
  8. organisational governance